Company Info
Mission Statement
At Wireless Communications, Inc., we are committed to providing the unmatched communication technology solutions to our valued customers by nurturing strong relationships with our customers, developing and empowering our employees, maintaining strong business practices and providing superior products and service.
Core Values
- Integrity. How we operate our business is as important as what we accomplish. At Wireless Communications, we manage our business honestly and fairly and accept responsibility for our actions. We follow through on our commitments and promises.
- Excellence. The relentless pursuit of performing to a standard greater than our customer’s expectations and superior to that of our best competition is what drives us at Wireless Communications.
- Stewardship. At Wireless Communications, it’s important to us that each member of our team is a responsible steward of our business and the industry at large. We define stewardship as the ethical business practices and management of our time and resources in order to effectively see projects through from the first phase to the last.
- Growth. Growth is an inherent part of the Wireless culture. By maintaining consistent earnings, we can continuously reinvest resources, thus allowing us to always provide superior products and services to our customers.
Customer Care Philosopy
Customers matter. What they think of us matters. In today’s world, many people have said the art of customer service is dead, but Wireless Communications doesn’t believe that.
We recognize the value in having a loyal and growing customer base; not only will satisfied customers give us their business for years to come, but they will also recommend us to others. Recognizing this, we at Wireless Communications subscribe to the belief that every customer counts, and we want our customers to be honest with us so we can improve our service.
Wireless Communications utilizes an internal Web-based survey to monitor and improve customer service. Wireless Communications has also implemented customer focus groups and rewards customer loyalty with an incentive program.
Employee Empowerment
At Wireless Communications, we don’t believe in ever answering a customer’s questions with, “That’s not my department,” or “I’ll have to talk to a manager.” We think employee empowerment leads to better service and a higher level of ownership when customer issues arise, so we encourage employees to resolve customer issues on the spot in the manner they think best.